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July 26, 2022

Client Experience with Joey - Part 1

Client Experience with Joey - Part 1

Royalty is loyalty! Joey the Barber takes us on his entrepreneurial journey and creates quality client experiences for his clients. Identifying the need to reduce wait times, ensure guaranteed appointment times, and focus on that one-on-one client experience, he set out to automate the systems of his business, expand the services provided and offer more than just a haircut. As a client Tristian proclaims, “I’ve been more loyal to the barbers in my life than the women in my life.” To which Joey explains, “It’s a relationship. It’s a friendship. It’s about building a bond.” Now, that’s loyalty that flows both ways. Check out the episode with Joey from Royalty Cutz Barbershop in St. Croix!

Transcript
WEBVTT 1 00:00:00.160 --> 00:00:06.040 I realize, like man, the clienteles started to go on. When, 2 00:00:06.120 --> 00:00:10.720 when your client tells start to grow, you don't want to lift certain people, 3 00:00:11.039 --> 00:00:14.439 especially they're ones that being different like day one. I think they deserve 4 00:00:14.519 --> 00:00:20.039 oportunity to like, get a spot, not comment. Wait for you understand. 5 00:00:21.120 --> 00:00:33.679 Welcome to the entrepreneurs trip podcast with ext I'm Shamanda Chris. As an 6 00:00:33.880 --> 00:00:38.359 entrepreneur starting and growing your business, you may have a destination, but the 7 00:00:38.439 --> 00:00:43.920 journey getting there and Beatrid. We want to be your travel companions and inject 8 00:00:44.039 --> 00:00:49.159 a Juce of DC as we explore real life conversations about navigating the world, 9 00:00:49.560 --> 00:00:58.560 entrepreneurship in the US and the Caribbean. Something this trip with us. I 10 00:00:58.799 --> 00:01:03.920 trippers. Welcome, welcome, welcome to another episode of the entrepreneurs trip. 11 00:01:03.480 --> 00:01:07.799 I've seem to have been on a role my girl, Solana, has taken 12 00:01:07.799 --> 00:01:11.319 the back seat, you know, kicking back and allowing me to be the 13 00:01:11.439 --> 00:01:15.480 lead of these conversations, and the reason why is because when you get great 14 00:01:15.480 --> 00:01:21.200 people, how to say, it'll come won. I saw thing kind of 15 00:01:21.359 --> 00:01:23.680 build up. You gotta Walk your way up to these kind of things, 16 00:01:23.680 --> 00:01:29.280 and the guy that we're about to be talking about angels great. He's great 17 00:01:29.359 --> 00:01:34.079 at making you look great. He's great and making you feel great. His 18 00:01:34.280 --> 00:01:41.319 solvice is royal. This is my barber for royalty cards like don't, don't, 19 00:01:41.359 --> 00:01:45.319 don't slouch and don't slouch. And Him, I want to say, 20 00:01:45.359 --> 00:01:47.439 we go way back, you know, but we're about to get into this, 21 00:01:47.480 --> 00:01:52.079 so into this story of solvice and quality solvice. All right, so 22 00:01:52.159 --> 00:01:55.560 you can just sit tight, kicked back, grab your little glass, because 23 00:01:55.959 --> 00:02:06.200 I want to know what you're sitting while you're tripping a little segment. You 24 00:02:06.200 --> 00:02:07.439 know, it'll be funny is every time you come out of that segment, 25 00:02:07.560 --> 00:02:09.680 all the guests, I'm gonna look. They'll be like, oh ship, 26 00:02:09.840 --> 00:02:15.080 these guys get out of running this thing and they're like, they're like this, 27 00:02:15.080 --> 00:02:23.000 this is a real show. Shout out to Na for that. So, 28 00:02:23.039 --> 00:02:24.759 guys, what you are drinking before before we start this show? You're 29 00:02:24.759 --> 00:02:27.680 not, I'll talk a lot. So we got got a little wet. 30 00:02:27.680 --> 00:02:30.800 True team. Wait, did we drink it? It's scared to ask, 31 00:02:30.919 --> 00:02:35.759 Chris. So how many? Tell me where you drink it? Listen, 32 00:02:36.039 --> 00:02:40.479 I have had enough Cafito to last me three days. I am fueled up 33 00:02:40.479 --> 00:02:49.479 on caffeine. So right now, Joey, what are you doing? No, 34 00:02:49.639 --> 00:02:53.080 no, look y'all. Hit us with something like height end royalty stuff, 35 00:02:53.120 --> 00:02:55.360 like you know, health is wealth. I don't have to do this 36 00:02:55.599 --> 00:03:00.479 because, like, you always such cool rules. Were you drinking water? 37 00:03:01.560 --> 00:03:08.080 What, Chris? This is why like when you go before me, because 38 00:03:08.120 --> 00:03:13.960 it tooks, like they pick all poison wisely. You know what you get 39 00:03:14.000 --> 00:03:16.560 for me to that, Chris. Well, I got the pick me up, 40 00:03:17.360 --> 00:03:23.000 I've got to bring me down and I've got to level me out. 41 00:03:23.080 --> 00:03:35.719 So and, Chris, I gotta let me down slope. I only want 42 00:03:35.719 --> 00:03:38.960 to be let don't slow. Today, you know, they gave me a 43 00:03:38.000 --> 00:03:49.719 little fossil few. That's what we don't fossil few. Um To let me 44 00:03:49.800 --> 00:03:55.000 don't sloop. It's clear. We have to keep pulling the gas and then, 45 00:03:55.039 --> 00:03:58.439 like when you pull a gass, you don't necessarily let you up. 46 00:03:58.439 --> 00:04:03.400 And I was like, that's how we treated this, so let's unpact. 47 00:04:12.240 --> 00:04:15.199 All right. So we have joey here with us today and it's a guy 48 00:04:15.319 --> 00:04:20.480 speak really, really highly about, Um, not because I know him, 49 00:04:20.519 --> 00:04:27.439 but because I really respect his craft. I'm waiting to he don't do warm 50 00:04:27.480 --> 00:04:31.439 and I don't want to that's just it. And how deep he goes into 51 00:04:31.519 --> 00:04:38.319 his craft. Um, a lot of US takes for granted the people are 52 00:04:38.360 --> 00:04:41.120 take care us. You's know what I'm saying. So before I go on 53 00:04:41.399 --> 00:04:45.600 interviews, before I do certain things at one passe and I visit all the 54 00:04:45.680 --> 00:04:48.759 time. It's my barber because, yeah, it look good. We get 55 00:04:48.759 --> 00:04:54.560 a few good and exallabout presentation when we hit these segments, these are milestones 56 00:04:54.600 --> 00:04:59.040 in all life. Imagine walking into an interview looking like scruff McGrath Chicago. 57 00:04:59.480 --> 00:05:00.800 You know, you know what that sign you're what. I kind of wait, 58 00:05:01.920 --> 00:05:04.800 but when you walk in and you clean cut and you also have this 59 00:05:05.000 --> 00:05:11.240 different feel, you know you're more confident, it really builds everything about you 60 00:05:11.399 --> 00:05:15.480 up. And this is the guy who's cheering. I'M gonna sitting every time 61 00:05:15.240 --> 00:05:18.560 and as saying that people don't find really funny, but like been more loyal 62 00:05:18.639 --> 00:05:23.399 to the barbers in my life than women in my life. You know what 63 00:05:23.439 --> 00:05:25.680 I mean. You see, you don't start laughing because you know, you 64 00:05:25.800 --> 00:05:29.240 know the stametile the time, but that's that's your sip. I can only 65 00:05:29.279 --> 00:05:35.199 call my barbers on one hand. I tell you, Salvador Eddie, I 66 00:05:35.279 --> 00:05:40.079 have my cousin Um with a calm baby, I can't remember baby. Rename 67 00:05:40.120 --> 00:05:46.399 it my leak from my leg, my leak Um Malka reformed me to Danny. 68 00:05:46.800 --> 00:05:51.839 From Danny, Danny end up leaving and then he told me to joey 69 00:05:53.920 --> 00:05:58.079 and that's it. If I get anybody else in between again before I quick 70 00:05:58.160 --> 00:06:00.480 hit, I missed and I get me, because Joey can't be out of 71 00:06:00.600 --> 00:06:03.839 towne. He can't be he can't even be an island. He can't be 72 00:06:03.959 --> 00:06:09.519 anywhere. And even before that I'd sit and wait. You know what, 73 00:06:09.600 --> 00:06:12.879 if I don't believe me, just to look back at the first episode, 74 00:06:13.120 --> 00:06:15.680 not even first but the first season, and you're gonna see that I'm comming 75 00:06:15.759 --> 00:06:21.480 in and very rough. And these are different things, but coming in there 76 00:06:21.519 --> 00:06:30.000 and say thank you, Joey Ring the break, our boy was looking rough. 77 00:06:30.000 --> 00:06:38.199 You cleaned him up for season two already. So he don't listeners. 78 00:06:38.600 --> 00:06:44.439 Listen. No episode may clean. Every episode is WHO's y'are. Even want 79 00:06:44.480 --> 00:06:46.399 to know the I ain't gonna say the extreme. You to go to at 80 00:06:46.399 --> 00:06:49.959 a collegee with the shop close at five. Joining ONA be there untail five, 81 00:06:50.040 --> 00:06:53.720 thought he please, I shouldn't be saying this here because how people will 82 00:06:55.360 --> 00:06:58.199 treatment, but it's a kind of service it will provide. Joey, just 83 00:06:58.319 --> 00:07:00.680 tell us a little bit about yourself. Called on. You've been barbering and 84 00:07:00.720 --> 00:07:06.920 stuff like that. Well, basically, I've been doing this from the age 85 00:07:06.920 --> 00:07:12.199 of seventeen. So they're gonna make it. Let I need two, twenty 86 00:07:12.279 --> 00:07:17.600 three years right now. MM HMM. Never been employed by anybody, just 87 00:07:17.800 --> 00:07:23.639 being caught in here. My Life, you know, I go stills and 88 00:07:23.759 --> 00:07:30.319 other stuff, but barbering and my main you do every day up. That's 89 00:07:30.399 --> 00:07:36.439 my passion. You know whom that's the passion. Tell us what it is 90 00:07:36.439 --> 00:07:41.000 you do your past and we're gonna do for fun, Joey, for fun. 91 00:07:42.439 --> 00:07:49.680 I read and research at into health, health and fitness all the I 92 00:07:49.839 --> 00:07:57.000 mean I just come out for sixty mile ride. Something I want here. 93 00:07:57.319 --> 00:08:01.439 That's, you know, staying healthy and staying active is that's why you're doing 94 00:08:01.480 --> 00:08:07.920 my spirit and family reading. Yeah, that's me all day. Yeah, 95 00:08:07.399 --> 00:08:13.839 yeah, Sixty Mile Ride, you say, you know, yeah, right, 96 00:08:13.920 --> 00:08:18.720 life, my life. And when dumb when you said how the hell 97 00:08:18.800 --> 00:08:28.800 do you walk after that? That's impressive. Oh ahead, I said. 98 00:08:28.800 --> 00:08:33.840 Only average people want to be entrepreneurs. And I like a sixty mad right. 99 00:08:35.759 --> 00:08:37.039 So walking, if I here to the Frade Doors, get me vaccine, 100 00:08:37.120 --> 00:08:41.480 like, yeah, a sixty mad ride. That's why it is you're 101 00:08:41.559 --> 00:08:45.399 asking for me. I like to pluck my couldn't hop. I needed I 102 00:08:45.480 --> 00:08:50.200 needed three hours to complete the Rd hop out from you do catch a fresh 103 00:08:50.519 --> 00:08:56.720 hop on the camera? That's it. What is it? Kind of guy? 104 00:08:56.919 --> 00:09:01.799 Um, Joey is man, and we brought I brought you here because 105 00:09:01.840 --> 00:09:05.720 I really wanted to talk about service, Um, because I think you provide 106 00:09:05.720 --> 00:09:09.720 like a phenomenal service. When the pandemic I hit, to me was so 107 00:09:09.799 --> 00:09:15.440 far ahead of the game, because you're already doing cut by appointments, Um, 108 00:09:15.519 --> 00:09:18.159 and that's always going to above and beyond for your customers. You can 109 00:09:18.200 --> 00:09:24.759 tell us a little bit about that? Yeah, so, yeah, they're 110 00:09:24.879 --> 00:09:31.519 appointmenting. I started doing like two years prior to the pandemic. Um. 111 00:09:31.559 --> 00:09:39.360 It was a choice I made because I realized, like man, the clienteles 112 00:09:39.360 --> 00:09:43.919 started to grow and when when your client tells start to grow, you don't 113 00:09:43.960 --> 00:09:48.240 want to lift certain people, especially they're ones that been different like day one. 114 00:09:48.360 --> 00:09:54.559 I think they deserve oportunity to like get a spot, not comment wait 115 00:09:54.639 --> 00:10:00.440 for you understand. So I had like my regulars waiting and then, man, 116 00:10:00.480 --> 00:10:05.240 I gotta find something that equalist put them in place so they don't have 117 00:10:05.320 --> 00:10:09.960 to wait. So started they you know that the appointment by phone call. 118 00:10:09.919 --> 00:10:15.120 And then I developed, or I researched, and I, you know, 119 00:10:15.200 --> 00:10:22.399 came up with this stupp that you could book clients and it can be they're 120 00:10:22.519 --> 00:10:28.519 stopping and answering the phone or texting, so that safe time. And then 121 00:10:28.559 --> 00:10:33.240 I introduced it to the island, because we're after I researched and I started 122 00:10:33.320 --> 00:10:37.240 using it. I went around and I don't tell all the barbers to use 123 00:10:37.320 --> 00:10:41.200 it and, you know, teach them about it and stuff like that, 124 00:10:41.279 --> 00:10:43.879 but when I started to use it, that was the best thing I ever 125 00:10:43.919 --> 00:10:50.480 did. You know, you start to accommodate more people, everybody. Some 126 00:10:50.519 --> 00:10:54.720 people don't like it because time management in day life is not as important. 127 00:10:56.519 --> 00:11:05.080 You know. So Jolly, I love you because you're talking my language. 128 00:11:05.279 --> 00:11:07.919 That's what you are laughing you know, because I am like, listen, 129 00:11:09.039 --> 00:11:16.320 the only resource that we cannot roll over and saying no cell phone plan is 130 00:11:16.519 --> 00:11:22.399 time. And you know, I love my people. I'm from the island, 131 00:11:22.840 --> 00:11:28.159 but we're not the best that time management. Like always lead command man. 132 00:11:28.639 --> 00:11:33.679 So when you say that you can book an appointment to come to your 133 00:11:33.879 --> 00:11:41.480 shop, what I'm hearing is one I ain't got to wait. Definitely I 134 00:11:41.600 --> 00:11:48.080 get I get personal solvice, because you said with this APP now you don't 135 00:11:48.120 --> 00:11:52.080 have to be picking up the phone, you don't need to be answering text 136 00:11:52.120 --> 00:12:00.080 so that gives you the space to really focus on your clients. Focus on 137 00:12:00.360 --> 00:12:05.440 me now I understand you somewhere. You don't go to Joey and we even 138 00:12:05.639 --> 00:12:09.320 love Joey even more. And not only that, looking right and tight, 139 00:12:11.080 --> 00:12:18.320 but he's like running his business right and type type. Yeah, wow, 140 00:12:18.080 --> 00:12:24.519 from a customer service perspective that's amazing and I think there's opportunities for other businesses 141 00:12:24.559 --> 00:12:28.080 to learn that because I don't know if you guys been looking at this Um 142 00:12:28.440 --> 00:12:31.799 facebook and social media, some businesses on the island been getting some hits because 143 00:12:31.840 --> 00:12:41.639 people are type of getting less than optimal customer service on the island. And 144 00:12:41.759 --> 00:12:46.519 that's the thing with Joey for me is that, as an entrepreneur, the 145 00:12:46.559 --> 00:12:50.840 one thing I feel like the first thing we really saw the respect is time. 146 00:12:50.279 --> 00:12:54.039 What Joey just pull out with an APP for me. What like really 147 00:12:54.120 --> 00:12:58.440 kicking tomato is when Joey, I didn't know most boblers to do, I 148 00:12:58.679 --> 00:13:05.080 broke, I didn't know most barber so to Kiter to a female clientele, 149 00:13:05.679 --> 00:13:11.080 and Joey, just like kid, tells himself to that. You know what 150 00:13:11.120 --> 00:13:15.799 I'm saying. So it's not even about just caught in here. But let's 151 00:13:15.840 --> 00:13:18.720 say Chris, who wanted to a new product or something new, came out 152 00:13:20.279 --> 00:13:22.759 joey sit on here and started talking to you about it. Hey, Chris, 153 00:13:22.759 --> 00:13:26.240 what do you think about this? Um, you'll be using jail, 154 00:13:26.360 --> 00:13:28.399 when I read this, jail, to try your hair this, to do 155 00:13:28.480 --> 00:13:31.919 this, Um, and joeys yourself. Well, when you sit in his 156 00:13:33.120 --> 00:13:37.919 chair and just wait, is you you come to do. Sometimes it's like 157 00:13:37.960 --> 00:13:41.159 a whole lot more. You know what kind of wait and and I said, 158 00:13:41.159 --> 00:13:48.919 what a prompt you to do that. We're basically Um like when you 159 00:13:48.000 --> 00:13:52.720 have clients, is more than your sorry, am I go about Your Business. 160 00:13:54.639 --> 00:13:58.960 is its young ship, is our friendship. You, you and then, 161 00:14:00.000 --> 00:14:01.600 and that's the thing. When, when, when somebody booking where you 162 00:14:01.759 --> 00:14:07.360 consistently, you Bilaban, no, you know me, I could ask strays 163 00:14:07.480 --> 00:14:11.480 and a lot of stuff that I know we into. He could ask me, 164 00:14:11.519 --> 00:14:16.159 because we don't learn each other out over time and I could. I 165 00:14:16.200 --> 00:14:20.039 do seem to stuff. I could ask question and that we we we don't 166 00:14:20.039 --> 00:14:24.879 help each out and our kind of stuff. You know we're talking about. 167 00:14:24.799 --> 00:14:28.960 I don't know. Let me ask this question of the gentleman, because I 168 00:14:28.000 --> 00:14:31.879 know as a lady, I haven't had a hair dresser in years since I 169 00:14:31.960 --> 00:14:35.120 leave Saint Croix, went to Minnesota. My daughter and I do we do 170 00:14:35.159 --> 00:14:39.240 our own here now, but when I used to go to the hair dress 171 00:14:39.320 --> 00:14:41.799 up, she was more than doing my hair, she was kind of like 172 00:14:41.840 --> 00:14:48.960 my therapist right all the ship that. But are your mind, you're talking 173 00:14:50.039 --> 00:14:52.799 to your hairdresser, your barber about so it is that the same type of 174 00:14:52.840 --> 00:14:58.679 relationship from band that you create with your clients? Yeah, yeah, definitely. 175 00:15:00.960 --> 00:15:07.399 Sometimes playing going trouble by day and you just have to listen and show 176 00:15:07.480 --> 00:15:11.799 them like hey, something, you gotta take it easy, don't stress too 177 00:15:11.879 --> 00:15:16.799 much. You don't don't know something party five minutes or our you could actually 178 00:15:16.879 --> 00:15:24.080 change somebody, um TPP. You're like your be acimated, but they do 179 00:15:24.240 --> 00:15:28.840 happen. Like, yeah, they come out upset and you could just calm 180 00:15:28.919 --> 00:15:33.840 them down, tell her in that serious that's you know, take it easy, 181 00:15:33.399 --> 00:15:41.120 we little work. Yeah, yeah, of course, but don't just 182 00:15:41.159 --> 00:15:43.399 come out with a fresh cut, you come out with a fresh perspective. 183 00:15:46.360 --> 00:15:48.639 So what we'RE gonna DO? Because these two love to respect times so much, 184 00:15:48.840 --> 00:15:52.279 the clock being a zero for a day. Let me take a dtour 185 00:15:52.399 --> 00:16:03.559 Chris so joey. This is my segment because, you know, something we 186 00:16:03.600 --> 00:16:06.519 didn't want. Kind of like the devil's advocate. Everybody, I agree with 187 00:16:06.600 --> 00:16:12.039 everythink all the time. All right, so we're talking about providing solvings. 188 00:16:12.080 --> 00:16:19.320 You'll go above and beyond. Why is that important? Why is that important? 189 00:16:19.639 --> 00:16:26.200 Above and beyond? Yeah, so, Um, yeah, so I 190 00:16:26.240 --> 00:16:33.000 from my point of view, I think that uh, clients dissolved the best 191 00:16:33.039 --> 00:16:38.960 of it. I feel all time we have to leave, go to the 192 00:16:40.039 --> 00:16:45.480 states to a code of this and I feel my people the best. I 193 00:16:45.720 --> 00:16:48.320 literally believe my people dissolved the best. So I'm gonna treat them the best. 194 00:16:48.960 --> 00:16:53.200 You know, I'M gonna go out like I don't tell my clients you 195 00:16:53.399 --> 00:16:59.200 dissolved to look like a movie start you don't like. I want you to 196 00:16:59.320 --> 00:17:03.440 look at a movie star. You you'RE gonna want it on TV and feel 197 00:17:03.440 --> 00:17:07.039 like you can't, we starve now you could look like I could make you 198 00:17:07.039 --> 00:17:11.319 look like a movie starr. Also, that's quite heidible. Over and beyond 199 00:17:11.799 --> 00:17:18.240 for my clients. You ever had a client that, Um, don't ever 200 00:17:18.279 --> 00:17:21.519 make you feel like you don't want to provide that kind of service? Because 201 00:17:21.519 --> 00:17:26.440 with the focus on businesses and talk about how businesses don't provide assaulting kind of 202 00:17:26.599 --> 00:17:30.119 quality service, however, sometimes that it is an individual that come in, 203 00:17:30.279 --> 00:17:34.960 and that's all I'm saying. So sometimes individuals come in and they just had 204 00:17:36.000 --> 00:17:37.799 a negative energy about them, like, Oh, you know, deal with 205 00:17:37.839 --> 00:17:45.240 that situation. So, Um, it early depends. Um, some people, 206 00:17:45.160 --> 00:17:51.480 most Ella, they want too much. They probably doesn't want to quit 207 00:17:51.839 --> 00:17:55.920 Nice, decent. They want you to go above and beyond. That's okay. 208 00:17:56.000 --> 00:18:00.240 I mean I can, for Superio, introduce you to loose off. 209 00:18:00.279 --> 00:18:03.559 If you don't want it, it's okay, because everybody can be the same 210 00:18:03.319 --> 00:18:07.759 assemble one. Actually, you want an extra, you want to look extra 211 00:18:07.839 --> 00:18:15.039 and it once they say yeah, you know, oh, because not everybody 212 00:18:15.160 --> 00:18:19.799 wants the extra, and that's okay. You know, you ever had anybody 213 00:18:19.839 --> 00:18:25.519 that you can't aware, Um, that you have to turn away. They 214 00:18:25.720 --> 00:18:34.720 turn away only like. Um, I only turn away people if I say 215 00:18:34.799 --> 00:18:40.079 like, you come in my cheer and I you know, like you're hearing, 216 00:18:40.079 --> 00:18:42.319 needed to wash and you know, tell you I'm more than one occasion 217 00:18:42.519 --> 00:18:47.160 because of course, if you didn't know, you didn't know. Well, 218 00:18:47.200 --> 00:18:51.200 if I tell you like, I wash your here because it's not, you 219 00:18:51.240 --> 00:18:53.880 know, sanitary, you know why is and stuff like that washed, or 220 00:18:55.799 --> 00:19:00.480 Bok apartmental or hair washed, I do. I wash you also. So 221 00:19:00.039 --> 00:19:03.000 I told you know, I'll tell you once or twice. You keep doing 222 00:19:03.039 --> 00:19:06.759 it. I go reach the point that I just can't do it, you 223 00:19:06.759 --> 00:19:11.680 know, because in fig that your hair is not washed or it is extremely 224 00:19:11.680 --> 00:19:17.200 dirty and my next client could come in and see what's going on. Don't 225 00:19:17.880 --> 00:19:21.480 you know right that ad this is not here. Look so and you know 226 00:19:21.599 --> 00:19:26.160 that that messge in my business once. I do want stuff like that that 227 00:19:26.240 --> 00:19:29.160 you keep doing it. Then I got passed after it. You know. 228 00:19:30.599 --> 00:19:33.720 Let me jump in real quick. Let me detourd this, because usually when 229 00:19:33.759 --> 00:19:37.160 you hear of a barber, you think it's a man thing, like that's 230 00:19:37.160 --> 00:19:40.160 only for man. The same way you think of hair dresser. Is like 231 00:19:40.200 --> 00:19:42.359 a woman thing. It's only for a woman. But interestingly enough, my 232 00:19:42.480 --> 00:19:48.839 girlfriend was like, I want to cut my hair really low, but I 233 00:19:48.960 --> 00:19:52.640 need a barber who can make me still look like a woman and not give 234 00:19:52.720 --> 00:19:57.400 me these sharp edges but still give me that feminine look. Can you do 235 00:19:57.440 --> 00:20:06.599 that, Joey? Yeah, women are taking over the barber shop right now. 236 00:20:06.640 --> 00:20:10.960 I mean by it did. It's like it's just keep growing and growing 237 00:20:11.000 --> 00:20:15.759 and growing with ladies in the barber shop. Yeah, awesome, I got 238 00:20:15.039 --> 00:20:21.079 a referral for you, but let's else before we do that. Okay, 239 00:20:21.119 --> 00:20:33.240 alrighty, the souvenirs. We got the souvenirs. We got this mass segment. 240 00:20:33.400 --> 00:20:37.640 Joey, she don't take it over my show. Chris, you don't 241 00:20:37.680 --> 00:20:41.880 take it over. Well, you took over my unpacked because you know joey 242 00:20:41.920 --> 00:20:44.599 the best. So I gave you that. So I'm taking back over the 243 00:20:44.599 --> 00:20:48.240 souvenirs my friend. But we have a little, a lot in this very 244 00:20:48.279 --> 00:20:52.519 brief conversation we've had with Joey, and so the souvenirs is really wrapping up. 245 00:20:52.559 --> 00:20:57.039 Some takeaways from the conversation. Right. What I heard from you, 246 00:20:57.160 --> 00:21:04.599 Joey, as a takeaway is all of my clients deserve the best. All 247 00:21:04.640 --> 00:21:08.680 my clients of the best, and so, as an entrepreneur, as a 248 00:21:08.799 --> 00:21:14.279 business owner, but also it's a community, we need to understand that we 249 00:21:14.359 --> 00:21:18.480 deserve the best, and so when we patronize a business, we should be 250 00:21:18.519 --> 00:21:22.960 treated with the level of customer service that makes us feel like we deserve the 251 00:21:23.039 --> 00:21:27.920 best, and that's what you're accomplishing with your so that's my souvenir number one. 252 00:21:29.920 --> 00:21:36.000 My souvenir number two is that you do more than just cut here. 253 00:21:37.519 --> 00:21:45.119 You know, you here. You provide information about products, you keep up 254 00:21:45.119 --> 00:21:48.160 on the latest trends in the industry that you're able to share not only with 255 00:21:48.200 --> 00:21:53.079 your clients but with other entrepreneurs, like you are sharing the scheduling APP with 256 00:21:53.240 --> 00:21:59.279 other barbers, right. So there's always you do more than just cut here. 257 00:22:00.200 --> 00:22:03.880 And the biggest takeaway I have is, like Joey is not just for 258 00:22:04.000 --> 00:22:07.240 dudes. He's not a barber just for dudes. He'll take care of the 259 00:22:07.319 --> 00:22:12.720 ladies as well. So there you go. What you got, Tristan. 260 00:22:14.839 --> 00:22:21.319 But my day away is Um, it's time. Time is extremely, extremely 261 00:22:21.359 --> 00:22:26.720 important, um, and we just have to be able to load at the 262 00:22:26.759 --> 00:22:30.039 time that we have is to provide the best service that we could for our 263 00:22:30.119 --> 00:22:33.480 clients and that kind of wait. Joey was so far. I had it 264 00:22:33.599 --> 00:22:37.759 for me. That's when he first decided to use it up. I think 265 00:22:37.759 --> 00:22:40.599 I want to know, like Joey Doug ain't even really kicking it with this 266 00:22:40.759 --> 00:22:45.720 up. I don't want outload no extra up. I ain't doing nothing extra. 267 00:22:45.799 --> 00:22:48.559 And he bade with me for a little while. I mean really, 268 00:22:48.599 --> 00:22:51.680 gonna be really, it's what I'm saying I want and when you have that 269 00:22:51.799 --> 00:22:55.640 relationship, that's what it is. So he built by what I was like 270 00:22:56.160 --> 00:23:00.400 that you get get out, and then that was it. Um, he 271 00:23:00.480 --> 00:23:06.079 spoke about letting you know that it's fundamental things. Like Washington here we gets 272 00:23:06.119 --> 00:23:10.599 all the people that will just not deal with salting situations and not explain it 273 00:23:10.640 --> 00:23:15.480 to you. Um. So my takeaway sometimes just don't stop providing a service 274 00:23:15.640 --> 00:23:18.480 or or UM count the pass and out. You have to be able to 275 00:23:18.519 --> 00:23:23.559 explain what that situation is. Let him help to understand that you're messing up 276 00:23:23.680 --> 00:23:26.839 my business. That's what I'm saying. I got other people are coming after 277 00:23:26.880 --> 00:23:30.960 you and by you doing this, I can't take care of the other people 278 00:23:32.000 --> 00:23:34.279 that I need to take care of. Therefore, no clad is really more 279 00:23:34.359 --> 00:23:38.720 important than anybody else. You know he treats us. I want to say 280 00:23:38.759 --> 00:23:41.880 the same. You know what kind of what we all need, the quality 281 00:23:41.920 --> 00:23:45.160 care that he's going to give. And and that's what it is that I 282 00:23:45.240 --> 00:23:48.720 take away from what this Joey was saying. MHM, what about you, 283 00:23:48.799 --> 00:23:53.559 Chris? What you're taking away exactly kind? I want to save it for 284 00:23:53.559 --> 00:23:57.200 the next thirty seconds when I got the window. So I got some culture, 285 00:23:57.680 --> 00:24:02.440 a couple of words. Okay. So, Joey, from those takeaways, 286 00:24:02.440 --> 00:24:04.720 did we miss anything? Anything else you want to add or share for 287 00:24:04.759 --> 00:24:11.440 our listening audience out of share? Well, Um, basically, I think 288 00:24:11.480 --> 00:24:18.039 I have said everything that I do. Um, I just Um, I'm 289 00:24:18.079 --> 00:24:22.799 one of the barbers that I just keep up on trends, new stuff, 290 00:24:22.960 --> 00:24:27.559 Um introduced, new stuff, Um, technology do haircuts. So I just 291 00:24:27.680 --> 00:24:32.200 try to upgrade myself so I could share it with my clients and keep them 292 00:24:32.279 --> 00:24:36.880 up to date and new styles and trends. You know, awesome. Thank 293 00:24:36.960 --> 00:24:40.440 you. So, Chris, what we do? We've taken in the view, 294 00:24:41.160 --> 00:24:51.599 the view. Alright, so I got two quotes ready. H First 295 00:24:51.640 --> 00:24:56.720 one is um by Jerry Weintraub, and it says our relationships are the only 296 00:24:56.759 --> 00:25:03.599 thing that matters in business and in life. I've been talking about the importance 297 00:25:03.640 --> 00:25:06.799 of relationships here and then. I think the thing that really brings it home 298 00:25:06.799 --> 00:25:12.480 here for this episode is by Stephen are cove covey little kindness. Little kindness 299 00:25:12.480 --> 00:25:18.000 and courtesies are so important and relationships, the little things, are the big 300 00:25:18.039 --> 00:25:22.079 things and so joey. To your point, Um, I mean even you 301 00:25:22.079 --> 00:25:26.480 know, people standing in line your your your day one customers, the people 302 00:25:26.480 --> 00:25:32.880 that you want to make sure are not necessarily get priority but um, but 303 00:25:33.000 --> 00:25:34.920 you know are are taking care of and still feel that same effect that they 304 00:25:36.000 --> 00:25:38.599 did when they met you the first time that you cut their hair. The 305 00:25:38.640 --> 00:25:42.920 fact that you introduced Um, you know, the scheduling APP and things like 306 00:25:42.960 --> 00:25:48.319 that, uh, and kind of introduced out the island to help other entrepreneurs 307 00:25:48.440 --> 00:25:52.680 or other barbers, Um, you know, uh build better relationships with their 308 00:25:52.720 --> 00:25:56.079 clients. I think, you know, just kind of speaks to your level 309 00:25:56.200 --> 00:26:02.920 of commitment to making sure that the client and and the customer is taking care 310 00:26:02.960 --> 00:26:06.599 of its Um. A lot of entrepreneurs can get caught up in what, 311 00:26:07.440 --> 00:26:11.319 uh, they want their business to be or what they want their service to 312 00:26:11.359 --> 00:26:15.079 be, um, but in reality, their business or services nothing without the 313 00:26:15.119 --> 00:26:19.880 client's interpretation of that or their experience with that. Um. So I just 314 00:26:19.960 --> 00:26:22.079 want to, you know, kind of give a shout out to you and 315 00:26:22.119 --> 00:26:26.119 you know, Tristen as uh said nothing but great things about Um, you 316 00:26:26.200 --> 00:26:30.160 and your relationship together, when every time he goes and you know, feels 317 00:26:30.160 --> 00:26:33.160 like a movie star coming out of, UH, coming out of the barber 318 00:26:33.319 --> 00:26:38.000 chair. But it's just really important, you know, Um to really focus 319 00:26:38.039 --> 00:26:41.640 on the client, that at the end of the day, that is all 320 00:26:41.720 --> 00:26:45.000 that matters, is that client experienced their relationship with them and taking the time 321 00:26:45.000 --> 00:26:49.240 to actually, you know, maybe change somebody's perspective they're having a bad day 322 00:26:49.759 --> 00:26:52.400 or if they feel down about how they look and you're like no, I 323 00:26:52.440 --> 00:26:56.039 can make you look like a movie star. I think, you know, 324 00:26:56.279 --> 00:27:00.240 Um is only helping to elevate and bring people up and, uh, it's 325 00:27:00.240 --> 00:27:03.079 more than going to get a haircut again. You know, I said it 326 00:27:03.119 --> 00:27:06.240 kind of jokingly, Um, but you know, you come out with a 327 00:27:06.240 --> 00:27:10.319 fresh cut and a fresh perspective. Um. But I think that really, 328 00:27:10.559 --> 00:27:12.839 from what I'm gathering, is kind of your your selling point, and the 329 00:27:12.880 --> 00:27:17.799 reason why you have so many people lining up to get in your chair is 330 00:27:17.839 --> 00:27:22.440 because you are able to provide that for your customers. And, Um and 331 00:27:22.480 --> 00:27:26.160 again, just kind of build that client experience that keeps growing because of what 332 00:27:26.200 --> 00:27:30.599 you're able to provide. And, Tristan, you can probably a test to 333 00:27:30.640 --> 00:27:33.920 that. Um, you know, give a testimonial, but uh no, 334 00:27:33.000 --> 00:27:37.119 I just think that's really important of what you're doing. So I appreciate it 335 00:27:37.960 --> 00:27:41.079 if I could jump in there. The best marketing is word of mouth, 336 00:27:42.279 --> 00:27:48.319 and so to have your clients talk about your service is your best marketing. 337 00:27:48.799 --> 00:27:52.359 And you know, even though Tristan might say he's good, we know it 338 00:27:52.400 --> 00:28:00.240 because we see how much better tries still looks happy, not grown to be 339 00:28:00.359 --> 00:28:07.880 looking tight is. It is crazy and to me the best part about it 340 00:28:07.920 --> 00:28:11.039 too, is like when you run into fellow entrepreneurs. Right, it shows 341 00:28:11.079 --> 00:28:15.680 about finished guys, but let's just be with me for a couple it's what 342 00:28:15.799 --> 00:28:19.359 you run into other entrepreneurs. When I told Joey were doing a podcast, 343 00:28:19.799 --> 00:28:22.599 I'm like, Yo, Joey, I think I might need a cut every 344 00:28:22.839 --> 00:28:26.359 week, every two weeks, Joey, were like they get it up. 345 00:28:26.599 --> 00:28:30.839 Everything there, but parts of my issue is, and Joey could tell you 346 00:28:30.400 --> 00:28:36.440 it's time the destruction might they don't work. How it is. We really 347 00:28:36.480 --> 00:28:40.119 plan for it to work. So five o'clock might be his cut off. 348 00:28:40.119 --> 00:28:44.160 And I spoke about like getting these later appointments. Five o'clock might might be 349 00:28:44.240 --> 00:28:47.799 the cut off, but joey there at five thirty. I think the other 350 00:28:47.880 --> 00:28:52.279 day we were coming out for production. Like Yo, Joey, I ten 351 00:28:52.359 --> 00:28:56.000 minutes late from ten minutes dates that reached fifteen minutes later. To anybody else, 352 00:28:56.039 --> 00:28:59.680 five minutes wouldn't make a difference. So I say, you see, 353 00:28:59.720 --> 00:29:03.079 he haughen, like he laughing, but like like that's it, and they 354 00:29:03.119 --> 00:29:06.000 go actually when they walk in and we late, and I'll be like, 355 00:29:06.240 --> 00:29:07.960 Joey, you could do it. So you can't. You know what I'm 356 00:29:07.000 --> 00:29:11.720 saying. And like I want to put him in a position where, like 357 00:29:11.839 --> 00:29:14.599 he'd have to tell me no, I just pushing my luck. Is the 358 00:29:14.640 --> 00:29:17.559 fact that Joey know I respect his type. You's know what I'm saying. 359 00:29:18.119 --> 00:29:21.160 You were like when I get launch right now. You know it's also happened, 360 00:29:21.160 --> 00:29:23.440 like I tell you could come at this time because I get lunch and 361 00:29:23.720 --> 00:29:27.519 during his lunch break. He cleaned me up. And that's what I'm saying, 362 00:29:27.559 --> 00:29:33.079 and these are the things that when you have not just businesses, but 363 00:29:33.119 --> 00:29:36.880 when you provide a certain type of quality of serving, type of a service, 364 00:29:37.599 --> 00:29:40.880 you can't go anyplace else. Like you, you, you really can't. 365 00:29:40.920 --> 00:29:45.000 Like those thoughts don't even batt like in a part of my top process. 366 00:29:45.039 --> 00:29:48.640 Like Joey. Tell you, like Lana, I come and I'd be 367 00:29:48.720 --> 00:29:52.720 like, well, Joey want to hear this week or like he's been some 368 00:29:52.839 --> 00:29:56.920 place. So like that's it. Joey knows. If I know he leave 369 00:29:56.000 --> 00:30:00.680 in the day before he leaves, I book it with him because Ain't conting 370 00:30:00.720 --> 00:30:04.359 until you come back. You know what I'm saying, and I'll say so 371 00:30:04.640 --> 00:30:10.599 we're gonna wrap up this this episode, and a note of solvice. Service, 372 00:30:10.680 --> 00:30:12.799 your service, school is a very long way. Joey never paid me 373 00:30:12.880 --> 00:30:18.079 to say anything. Joey never had to be like a Tristan. Tell them 374 00:30:18.079 --> 00:30:22.319 what you think. You know what I'm saying, because I respect his business, 375 00:30:22.319 --> 00:30:25.759 I respect the solvice that he gives so much that I'm gonna speak about 376 00:30:25.799 --> 00:30:30.680 it. Nobody can't tell me different. I don't know about anybody else BARBA's. 377 00:30:30.920 --> 00:30:33.079 I started my son off for him and Joey. Know, like I 378 00:30:33.160 --> 00:30:36.599 believe in this thing so much, and my son not even caught his hair 379 00:30:36.640 --> 00:30:40.440 with Joey, because my son get go to the barbera caught his hair and 380 00:30:40.440 --> 00:30:41.519 that's it. We got to take care of the people that take care of 381 00:30:41.599 --> 00:30:45.119 us. So thank you, Joey. Thank you for another episode of entrepreneurship. 382 00:30:45.519 --> 00:30:48.880 You know what we need to we're want go to follow up. We 383 00:30:48.880 --> 00:30:52.920 get understand Joey a little more. You over hear US smiling, laugh, 384 00:30:52.400 --> 00:30:56.160 you know. So I don't see if you go squeeze Joey to the next 385 00:30:56.200 --> 00:30:59.799 segment or something, we could really get to know who he is. Man. 386 00:31:00.160 --> 00:31:03.200 All, Hi Guys, Joan Joey, thank you for joining us, 387 00:31:03.279 --> 00:31:06.680 trippers. We'll see you next week with the follow up with Joey here, 388 00:31:07.480 --> 00:31:14.519 all right, get it? Okay. Thank you for taking this trip with 389 00:31:14.640 --> 00:31:18.759 us. We hope you had a great time. Join US every Tuesday for 390 00:31:18.799 --> 00:31:23.799 another bills of next TC and don't forget to like, to share and subscribe. 391 00:31:25.240 --> 00:31:29.720 Be Sure to follow us on Facebook, instagram and visit us at the 392 00:31:29.960 --> 00:31:34.720 entrepreneurs trip dot com. From more entrepreneurs, ships and tits. See you 393 00:31:34.759 --> 00:31:36.279 next time.