Welcome to our new website!
July 5, 2022

Culture & Connections with Khnuma (Part 1)

Culture & Connections with Khnuma (Part 1)

In this episode of The Entrepreneur’s Trip with X.T.C., we’re adding a “K” to the mix. Khnuma is the CEO and Founder of My Girlfriend’s Closet STX boutique in St. Croix, and is the Founder of the global movement, “Girlfriendism”. We brought in fellow entrepreneur, Khnuma, to talk about “culture connection”. So, what does that mean?

Culture connection can take on a lot of different meanings. However, in this episode, we discuss 

  1. the entrepreneur’s individual culture,
  2. the organization’s external cultural environment,
  3. and the organization’s internal culture.

As entrepreneurs, of course, we bring to our businesses our own individual culture, experiences, and biases.

Then there's the collective piece for our organization and the environment in which our organization exists. Where is the business situated? What are our cultural surroundings like?

And lastly, there is the culture that exists within our organization. What are the organization’s values? What is the employee culture like and how does that culture translate to or impact our customers?

Join X.T.C. … and “K” for this special culture connection episode, to see how your cultural awareness, competency, and connections may be affecting you and your business.

Transcript
WEBVTT 1 00:00:00.240 --> 00:00:03.560 People may not always remember what you said, but they're going to remember how 2 00:00:03.600 --> 00:00:08.640 you made them feel, and so customer this is very much in alignment with 3 00:00:08.679 --> 00:00:13.359 that right. And so every interaction that we have with other people one in 4 00:00:13.439 --> 00:00:17.239 order to create that experience, in order to create that impact, we have 5 00:00:17.359 --> 00:00:20.760 to have it within ourselves, because we can't create that with someone else if 6 00:00:20.800 --> 00:00:27.160 we don't have it within welcome to the entrepreneurs trip podcast with x TC. 7 00:00:27.519 --> 00:00:38.280 I'm SLANDA and I'm Chris. As an entrepreneur starting or ruining your business, 8 00:00:38.439 --> 00:00:42.920 you may have a destination, but the journey getting there and be a drink. 9 00:00:43.439 --> 00:00:48.079 We want to be your travel companions and inject a dose of XTC as 10 00:00:48.079 --> 00:00:54.119 we explore real life conversations about navigating the world for entrepreneurship in the US and 11 00:00:54.280 --> 00:01:03.320 the Caribbean. Take this trip with us. Welcome to season two trippers. 12 00:01:03.479 --> 00:01:12.359 I am Slanda of x TC and we have with US OUR T R C 13 00:01:15.000 --> 00:01:27.400 and we got a K in the house. Listens to the next that's right, 14 00:01:27.480 --> 00:01:30.519 she just added a ca to this mix. So listen. For those 15 00:01:30.560 --> 00:01:37.319 of people do not know who Kanuma is, she is the CEO and founder 16 00:01:37.480 --> 00:01:42.760 of the most Darling Boutique on Sinccroix, my girlfriend's closet, and she is 17 00:01:42.840 --> 00:01:49.359 also the founder of the global movement. Girlfriend is M and she happened to 18 00:01:49.400 --> 00:01:56.319 be my sister from the same MSTER and my sister from the same Mota goes, 19 00:01:57.519 --> 00:02:02.920 but she goes by Kimmi, or Shalanda's little sister. That's what she 20 00:02:04.159 --> 00:02:07.960 likes to think right these days. Sometimes it's actually CANUMA's older sister. Or 21 00:02:08.120 --> 00:02:14.159 is that how it works? But we want to get into the age gap. 22 00:02:15.879 --> 00:02:22.319 Let's not. Let's not like grape juice of wine. I get it. 23 00:02:22.960 --> 00:02:35.000 Yes, listen, I'm already that we have. We started this segment. 24 00:02:35.719 --> 00:02:45.400 What you sipping while you're tripping? You know that Chris always has a 25 00:02:45.520 --> 00:02:50.599 drink. What do you got with you today, Chris Si, I got 26 00:02:50.680 --> 00:02:55.360 my surveys, so I got my my cafe. I've got my Agua, 27 00:02:55.639 --> 00:03:06.719 so I'm good to go here. I don't worry. We haven't speak inclusion 28 00:03:06.800 --> 00:03:14.479 just now. Sipping while you're tripping, I'm working on a little glass over 29 00:03:14.560 --> 00:03:22.479 here. We've got no sponsors, so I won't say who, not yet 30 00:03:22.560 --> 00:03:25.080 yet, and I'm joining you with the glass of wine. You sipping anything 31 00:03:25.080 --> 00:03:30.479 while you're tripping with this group. You'RE gonna, I'm trying to say, 32 00:03:30.639 --> 00:03:38.520 hydrated, tell the truth and shame the devil. She's not sipping because she's 33 00:03:38.520 --> 00:03:42.759 avoiding kids. I'm gonna expose you. That's how I get because I was 34 00:03:42.919 --> 00:03:52.800 listening. You'll be happy now I'm here with you. Okay, definitely happy 35 00:03:52.840 --> 00:03:57.680 that you are here with us and we actually have a time cloque. You 36 00:03:57.719 --> 00:04:00.800 want to tell our audience, who are viewing us on the Deeo, what 37 00:04:00.960 --> 00:04:03.960 that time clock is for? Chris? Well, we are in season two, 38 00:04:04.039 --> 00:04:09.039 breaking this up into segments and just keeping the pace going here. So 39 00:04:09.879 --> 00:04:13.360 we have a number of different segments to get through. Um Today we have, 40 00:04:13.719 --> 00:04:15.840 uh, well, I'm not gonna Spoil Them. Actually, on this 41 00:04:15.919 --> 00:04:18.040 first round, let's just get through what you're sipping while you're tripping. But 42 00:04:18.079 --> 00:04:21.560 there's three minutes on the clock for what you're sipping while you're tripping and we 43 00:04:21.600 --> 00:04:31.480 are already more than halfway through. Awesome uncle talks too much. We put 44 00:04:31.480 --> 00:04:38.279 that quiet. Don't talks too much. From two extremes. He talks too 45 00:04:38.360 --> 00:04:46.519 much for he don't talk enough. But yeah, jump in and stir up 46 00:04:46.560 --> 00:04:50.800 this XTC libation thing that we have going. What are you usually sipping while 47 00:04:50.759 --> 00:04:56.279 you're tripping? Other than water? Usually some much because y'all know I'm a 48 00:04:56.360 --> 00:04:59.399 lightweight, at least you know I'm a lightweight, so I gotta have something 49 00:04:59.480 --> 00:05:01.959 lighting sweet and it don't get much deeper than that. So that's what I 50 00:05:01.959 --> 00:05:10.560 would typically be sipping on if I were not avoiding children. Kristen, I'm 51 00:05:10.560 --> 00:05:17.160 just saying, listen, a little libation, wine, Songo, whatever you 52 00:05:17.199 --> 00:05:23.759 need to ride out this trip and keep you saying. Is What we're going 53 00:05:23.920 --> 00:05:26.920 to do and it adds a little bit of human and funny. You never 54 00:05:26.920 --> 00:05:31.639 know what's going to come out of our mouths when they start to so that's 55 00:05:31.680 --> 00:05:35.279 a good part of it, right. But as we wrap up what you 56 00:05:35.279 --> 00:05:42.079 said while you're tripping, we are introducing a new segment. What's that new 57 00:05:42.120 --> 00:05:54.360 segment, Tristan? Oh, I was it. Let's unpack that's what I 58 00:05:54.519 --> 00:05:57.680 said. It wasn't like that. Like that, that's what I had in 59 00:05:57.680 --> 00:06:00.480 my mind, and we're about to unpack the conversation. I listened to. 60 00:06:00.519 --> 00:06:04.600 The details of topics were just a little sketchy. I only remember mine. 61 00:06:05.360 --> 00:06:09.399 That you guys don't want me to spoil just yet, but that's what I 62 00:06:09.480 --> 00:06:15.720 learned today. I got some pretty selfish right, Salana, I'm trying to 63 00:06:18.519 --> 00:06:25.000 I think. I think that's too much baggage to unpactressed before. I don't 64 00:06:25.040 --> 00:06:29.439 have any time on the time. But really let's get into the conversation, 65 00:06:29.480 --> 00:06:32.879 because I know our listening viewers are probably wondering what the heck or x TC, 66 00:06:33.240 --> 00:06:38.639 with the addition of Kate, talking about today. And we're talking about 67 00:06:38.680 --> 00:06:45.160 it's a culture connection. And what does that mean? A culture connection. 68 00:06:45.680 --> 00:06:48.240 So what does that mean for you, Knuma, when it comes to an 69 00:06:48.399 --> 00:06:55.800 entrepreneur? Yeah, I think from an entrepreneurship perspective, there are two meanings 70 00:06:55.800 --> 00:06:58.720 that it takes on. For me, one is the individual, of course, 71 00:06:59.360 --> 00:07:05.399 and we bring to our businesses as people, and as people we bring 72 00:07:05.399 --> 00:07:11.759 our culture and our experiences with that. So our businesses also have that flare, 73 00:07:12.240 --> 00:07:15.079 or that adoble an song, as we might say. Right, the 74 00:07:15.160 --> 00:07:20.680 individual component, and then there's also the collective piece, right, the environmental 75 00:07:20.800 --> 00:07:26.040 factor. Where is the business situated? What is the culture one of the 76 00:07:26.160 --> 00:07:30.759 organization, but also the culture that it's within. So that's actually three things, 77 00:07:30.800 --> 00:07:33.639 the individual, the external and then the organizational culture itself. So it 78 00:07:33.639 --> 00:07:40.120 takes on a lot of different meanings. Mm Hmm, wonderful. And so 79 00:07:40.279 --> 00:07:46.120 when you think of three CS when it pertains to culture, whether it's customers, 80 00:07:46.319 --> 00:07:53.920 collaborators or community engagement, jump in anyone. What does culture connection from 81 00:07:53.959 --> 00:08:01.720 the customer perspective, collaborator or community engagement mean for you as entrepreneurs? Well, 82 00:08:01.800 --> 00:08:03.720 let's not all talk at once, so I guess I'll jump in. 83 00:08:07.560 --> 00:08:09.879 We only got seven minutes. You guys need to be quick with me quickly. 84 00:08:11.639 --> 00:08:16.000 So I think the customer piece jumps out at me because, you know, 85 00:08:16.079 --> 00:08:20.759 customer service training is something that we've done before and that we do um 86 00:08:20.839 --> 00:08:24.519 and then on the island, especially in the Virgin Islands territory, customer service 87 00:08:24.519 --> 00:08:30.920 takes on a very different meaning when you add the cultural aspects. And in 88 00:08:30.959 --> 00:08:35.120 fact I was laughing yesterday because there were like three different businesses that I went 89 00:08:35.200 --> 00:08:41.600 to and I found myself having to be very strategic as to how I went 90 00:08:41.639 --> 00:08:45.679 about trying to get what I wanted to get. And so, culturally, 91 00:08:45.879 --> 00:08:48.600 if I were to be very direct and say, you know, this is 92 00:08:48.639 --> 00:08:54.360 poor customer service and I need x, Y and Z, or I'm not 93 00:08:54.399 --> 00:08:58.159 happy about having to wait for this, that might mean that my service just 94 00:08:58.240 --> 00:09:03.360 does not get done. So truly found. But I've had to kind of, 95 00:09:03.440 --> 00:09:05.679 you know, add a little bit of Um, a little bit of 96 00:09:05.720 --> 00:09:09.960 spice, a little bit of warming up to people, which is interesting because 97 00:09:09.960 --> 00:09:15.200 when you think of customer service, in some cultures it's about delivering the service, 98 00:09:15.559 --> 00:09:20.879 whereas here it's very much about people and connecting with them and order to 99 00:09:22.039 --> 00:09:26.799 have this reciprocity of like, okay, I need something from you, which 100 00:09:26.879 --> 00:09:28.000 means you know now, because I have to give you a little bit of 101 00:09:28.000 --> 00:09:35.080 something of me. Very interesting. I agree with you wholehearted and it reminds 102 00:09:35.120 --> 00:09:39.080 me of an encounter that I had today. Um, so, today I 103 00:09:39.120 --> 00:09:43.879 was trying to get today I was trying to get my license, so my 104 00:09:43.919 --> 00:09:48.639 business license, paid for it, got it and the catch, Stony two, 105 00:09:48.759 --> 00:09:50.600 is that I didn't go for it. I was sending someone for it. 106 00:09:52.279 --> 00:09:54.080 Right. So then they asked them, what are you here for? 107 00:09:54.679 --> 00:10:00.519 It was like, I came for a business license. Uh Yo, we 108 00:10:00.559 --> 00:10:03.200 gotta chill like Na, but that's what we came for. So they're like, 109 00:10:03.320 --> 00:10:07.240 yeah, you paid for it, got Yall even have to get it 110 00:10:07.279 --> 00:10:09.799 tomorrow. I was like, Nah, tell him now, because we need 111 00:10:09.879 --> 00:10:13.759 for some paper you gotta turn in, and then they we're like yeah, 112 00:10:13.960 --> 00:10:20.360 that's not gonna work from here. Today I could have died. I was 113 00:10:20.399 --> 00:10:22.799 like Yo, I was like Yo, I do need it today, but 114 00:10:22.840 --> 00:10:26.799 they don't need to know that I need it today like that, like we 115 00:10:26.919 --> 00:10:30.559 got some stuff to turn in. were begging for it. We're not even 116 00:10:30.600 --> 00:10:33.919 asking for it, we're begging for it. We need them to know that 117 00:10:33.960 --> 00:10:37.360 they're in the driver's Sy you know, and even though we're requesting a service. 118 00:10:37.840 --> 00:10:41.559 You know, take your time, take your time, I just really 119 00:10:41.559 --> 00:10:43.840 need you. So don't get this done. But that's part of it, 120 00:10:45.679 --> 00:10:50.559 of understanding the culture in which it is that you're dealing with, because if 121 00:10:50.600 --> 00:10:56.600 you don't understand the culture that we come off as snavish Um route, and 122 00:10:56.720 --> 00:10:58.519 that's not what it is that we want in our culture. The one thing, 123 00:11:00.000 --> 00:11:03.360 alway, is that if you're kind, if you're generous, if you're 124 00:11:03.600 --> 00:11:07.399 warm, you get a lot more done than when you walk in acting like 125 00:11:07.879 --> 00:11:11.720 I'm paying for this and I shouldn't get in this because my money talks. 126 00:11:13.120 --> 00:11:16.480 It might work in other places, but it doesn't work here, and that's 127 00:11:16.519 --> 00:11:18.960 that's an important part. Even want to do a business with different people and 128 00:11:20.120 --> 00:11:24.440 different cultures. I heard when the sails in China or something like that, 129 00:11:24.279 --> 00:11:30.159 what they do is that they'll pick you up, take you parting, having 130 00:11:30.200 --> 00:11:35.399 a great time, and right before you leave, that five minutes right before 131 00:11:35.399 --> 00:11:39.039 like Oh, what you gotta say about the business now? And you're like, 132 00:11:39.039 --> 00:11:41.600 Whoa, I just had ten shots, I don't did all this. 133 00:11:43.240 --> 00:11:46.240 But to them it's like you already know what it is that you came for, 134 00:11:46.399 --> 00:11:50.440 you know what it is that you're looking for. So you know, 135 00:11:50.639 --> 00:11:54.399 enjoy yourself for the rest of the time and now we're gonna do right before 136 00:11:54.399 --> 00:11:56.039 you leave. So everything is on a crunch. You feel like you're under 137 00:11:56.080 --> 00:12:01.759 pressure, but that's what it is. You can only you with that business, 138 00:12:01.840 --> 00:12:05.159 because now it's not like you got three more days to think about it 139 00:12:05.200 --> 00:12:09.000 and how you're gonna Connor proposal. You gotta close. You gotta close now. 140 00:12:09.480 --> 00:12:15.960 You know what was saying. Yeah, so I'm done. Yeah, 141 00:12:16.120 --> 00:12:20.600 because we only got three minutes and I want to hear from Chris, because 142 00:12:20.639 --> 00:12:30.960 the Caribbean people that I'm obviously dominated national perspective and flavor from the US. 143 00:12:31.399 --> 00:12:35.399 Chris, what are your thoughts? Well, Um, just in hearing you 144 00:12:35.440 --> 00:12:37.799 all speak here, I um UH. It kind of makes me think of 145 00:12:37.840 --> 00:12:41.720 how, just in my experience, how there's many different layers to Um, 146 00:12:41.759 --> 00:12:46.600 that cultural aspect in the in the differences in culture. So it's not only, 147 00:12:46.879 --> 00:12:50.600 Um, who you're dealing with in terms of uh, you know, 148 00:12:50.840 --> 00:12:56.320 um ethnic or indigenous culture, but also even just where you are geographically. 149 00:12:56.000 --> 00:13:01.080 Um. So I'm from Massachusetts, areally uh, spent the last fifteen years 150 00:13:01.120 --> 00:13:05.519 in Florida and then just moved back to Massachusetts again, Um, and I'm 151 00:13:05.559 --> 00:13:11.600 already kind of like reassimilating to just the speed of Um, of like the 152 00:13:11.639 --> 00:13:16.039 Massachusetts Northeast mentality. Um. And I remember even just when I first moved 153 00:13:16.039 --> 00:13:20.440 down to Florida, Um, and my air conditioner broke, and so I 154 00:13:20.480 --> 00:13:24.080 called the Front Office from my apartment complex and I was like, I was 155 00:13:24.080 --> 00:13:26.519 like hey, my air conditioner broke, Um, you know, I I 156 00:13:26.559 --> 00:13:28.600 need maintenance, come out here, and they're like Oh, well, you 157 00:13:28.600 --> 00:13:31.159 know, so and so is that lunch right now, but we'll get back 158 00:13:31.200 --> 00:13:35.399 to you, you know, and uh, sometime this afternoon. And and 159 00:13:35.440 --> 00:13:37.360 I was like, just being from up north, I was like wait a 160 00:13:37.399 --> 00:13:41.080 second. No, of like people have to respond right away. Um. 161 00:13:41.120 --> 00:13:43.039 And then I got used to that, you know, in Florida. Um. 162 00:13:43.279 --> 00:13:46.159 And then, you know, ended up really working in the D and 163 00:13:46.200 --> 00:13:52.080 I space and meeting Um and working with uh different cultures, even Um, 164 00:13:52.120 --> 00:13:54.440 you know, signing contracts for donations and stuff like that just to have your 165 00:13:54.480 --> 00:13:58.840 records. When I worked at a nonprofit UH and there was a person for 166 00:14:00.080 --> 00:14:03.399 Um, Jamaica, and he gave a donation and we just wanted to, 167 00:14:03.559 --> 00:14:07.279 you know, get his Um e I n and stuff like that to be 168 00:14:07.279 --> 00:14:09.639 able to process that. And he was like, well, no, I 169 00:14:09.639 --> 00:14:11.399 I gave it to you. It's a handshake. And we're like well, 170 00:14:11.440 --> 00:14:13.399 yeah, but we have to give you credit for it, and he's like 171 00:14:13.840 --> 00:14:16.679 and he actually got offended by it. Um. And that was like me 172 00:14:16.799 --> 00:14:20.360 learning, like hey, you have to really have that relationship, but understanding 173 00:14:20.360 --> 00:14:22.320 of like where you are, what type of industry you are. Um. 174 00:14:22.399 --> 00:14:26.559 So there's just multiple layers beyond just, you know, the UH color of 175 00:14:26.639 --> 00:14:31.279 your skin or ethnic culture. It's Um, it's geographic, it's industry related, 176 00:14:31.879 --> 00:14:37.279 Um. But yeah, it's Uh all interesting. Chris, I like 177 00:14:37.320 --> 00:14:41.159 what you just said about that nonprofit stuff. Well, really quick, because 178 00:14:41.399 --> 00:14:45.240 hearing the virginize what I love and what I hate is that everybody got a 179 00:14:45.240 --> 00:14:48.559 nonprofit and I wish it would say your approach to it, because the first 180 00:14:48.600 --> 00:14:52.080 thing they say when you're about to provide services, we're a nonprofit, we 181 00:14:52.120 --> 00:14:56.480 don't have money, and I'm like that's not the truth, but I only 182 00:14:56.519 --> 00:15:03.000 got stuff slanic ahead field. Well, for me, I think, because 183 00:15:03.120 --> 00:15:07.240 I'm between the Caribbean and the mainland, I would like to see a blend 184 00:15:07.399 --> 00:15:11.440 of both. Like things in the Caribbean, we do have that more relational 185 00:15:11.559 --> 00:15:18.639 perspective when it comes to that cultural connection. It's not as transactually focused, 186 00:15:18.480 --> 00:15:22.399 but I like the efficiencies of the mainland. When you go into a business 187 00:15:22.440 --> 00:15:26.039 to get something done, you typically get it what you need when you need 188 00:15:26.080 --> 00:15:30.360 it, by when you need it Um and there isn't that much of that 189 00:15:30.480 --> 00:15:33.519 relational stuff. So at least for me when looking at it, it'll be 190 00:15:33.600 --> 00:15:37.000 nice to have a blend of both of them because I think it provides a 191 00:15:37.080 --> 00:15:41.559 nice balance when you look at it within the cultural context. And one of 192 00:15:41.639 --> 00:15:46.519 the things I would say quickly is when you deliver quickly here, that's a 193 00:15:46.759 --> 00:16:03.279 service differentiator. All right, we are about to go off roading to game 194 00:16:03.440 --> 00:16:07.679 four. Minutes. All right, guys, Solana says something I agree with, 195 00:16:07.799 --> 00:16:11.600 but I don't really agree with and I had this conversation with a friend 196 00:16:11.600 --> 00:16:15.879 of mine and we're talking about the service portion of being in the virgin ones 197 00:16:15.440 --> 00:16:22.240 and I told him I feel like everybody wants state side service right, what 198 00:16:22.360 --> 00:16:26.480 local quality? And I'm like, it's not sustainable. I just really don't 199 00:16:26.519 --> 00:16:32.720 believe it's sustainable. If we operated a whole lot more efficiently, there'll be 200 00:16:32.759 --> 00:16:36.799 a whole lot more or less jobs for people to be doing. Maybe more 201 00:16:36.960 --> 00:16:42.720 entrepreneurs, but less jobs. What do you think? HMM, great, 202 00:16:42.960 --> 00:16:49.000 I agree. I agree. Of course. You know, I have something 203 00:16:49.039 --> 00:16:52.840 to say, but I like him. Nomen Chris, go first before I 204 00:16:52.919 --> 00:16:56.320 come in at the end. You go first and then I'll go. Shelana, 205 00:16:56.360 --> 00:17:03.519 since you have something to say, let's let that volunteer. You know, 206 00:17:03.119 --> 00:17:07.440 Um Trion and I are always at the opposing ends. You know, 207 00:17:07.519 --> 00:17:10.960 I would say something and he always comes from a different angle and I would 208 00:17:10.960 --> 00:17:14.799 tend to disagree with you. And the reason why I say I disagree, 209 00:17:15.279 --> 00:17:18.839 while I do value your perspective because I think it's very important. What I 210 00:17:18.960 --> 00:17:22.640 found is with the clients and Kimi kind of alluded that we provide training. 211 00:17:23.119 --> 00:17:29.440 Right. What I find that our clients appreciate is that they get mainland quality 212 00:17:29.759 --> 00:17:36.319 service for their training of their employees, with a cultural competency and understanding of 213 00:17:36.440 --> 00:17:42.599 the climate that we're in. Right. And this this perspective of that we 214 00:17:42.680 --> 00:17:48.640 have here in the Caribbean, of we want states like quality, but we 215 00:17:48.680 --> 00:17:53.200 want to pay nonprofit prices or we don't want to pay for it. We 216 00:17:53.279 --> 00:17:59.240 expect you to give your services for free. or The contrast is they would 217 00:17:59.319 --> 00:18:02.799 drop major are coins to bring somebody from the mainland to come. And let's 218 00:18:02.799 --> 00:18:07.400 just be real, right. That's my thing. You know, when we're 219 00:18:07.440 --> 00:18:11.200 going into an organization and they're asking us to help, our differentiator is we 220 00:18:11.200 --> 00:18:15.920 we are both PhD candidates, we've invested in ourselves. Yes, we are 221 00:18:17.039 --> 00:18:23.200 local, but we can bring stateside quality service and responsiveness, because I respond 222 00:18:23.200 --> 00:18:30.960 to my clients within twenty four hours. Sometimes it drives Kimmi nuts, so 223 00:18:30.200 --> 00:18:37.000 you know, but that's a differentiator because my client doesn't have to be waiting 224 00:18:37.240 --> 00:18:40.279 to figure out, okay, what is Slana Ishlanna able to do? It 225 00:18:40.279 --> 00:18:41.920 is she's not able to do it? What is the response? What's the 226 00:18:42.000 --> 00:18:45.759 feedback, what are my next steps? Is like once you can respond and 227 00:18:45.960 --> 00:18:49.519 try to be as clear as possible. I think they appreciate that, even 228 00:18:49.519 --> 00:18:53.079 though they're not accustomed to it, and so that becomes a differentiator. But 229 00:18:53.119 --> 00:18:56.200 we're up to one minute, so I'M gonna turn it over to Tristan or 230 00:18:56.319 --> 00:19:03.240 Chris or Kindama. Yeah, I mean it's a lot of process. I 231 00:19:03.240 --> 00:19:08.000 mean I think that, Um, you know, the cultural peace, the 232 00:19:08.119 --> 00:19:11.720 service peace, a lot of it, because when you were talking about, 233 00:19:11.960 --> 00:19:17.240 you know, our our desire to pay for people to come in as opposed 234 00:19:17.279 --> 00:19:22.559 to appreciating our own I mean, it really does shed light on something much 235 00:19:22.640 --> 00:19:26.720 deeper than just the entrepreneurship and just the customer service, because I do believe 236 00:19:26.759 --> 00:19:32.039 that you deliver service to the degree that you feel about yourself. And so 237 00:19:32.240 --> 00:19:37.000 from that perspective, it's a little Um, it's a little sad. Sometimes 238 00:19:37.079 --> 00:19:44.839 the service is really poor, because it's like what do we think about ourselves? 239 00:19:44.839 --> 00:19:48.519 And if we don't value our own how you know what I mean? 240 00:19:48.559 --> 00:19:52.039 Like it speaks to so much more than just that. So absolutely that's that's 241 00:19:52.119 --> 00:19:55.519 kind of what comes up for me is, you know, what does it 242 00:19:55.640 --> 00:19:59.720 say about ourselves? And what does it say about us as a collective? 243 00:20:00.039 --> 00:20:04.240 But I do also appreciate the moment of pause to be mindful about how we 244 00:20:04.359 --> 00:20:08.319 approach people. Um and just because we are paying for services and give us 245 00:20:08.319 --> 00:20:11.839 a right to speak to people any kind of way or to be just. 246 00:20:11.839 --> 00:20:17.880 I think that, even though it may seem slow, I do like the 247 00:20:17.920 --> 00:20:21.559 opportunity to pause and say, okay, if I do respond this way, 248 00:20:22.000 --> 00:20:25.039 what is going to be the outcome? Because that's really how I feel like 249 00:20:25.039 --> 00:20:27.160 we should approach life in general. We shouldn't be careless with our words and 250 00:20:27.200 --> 00:20:33.319 with our behaviors just because we may have privilege or because we are paying for 251 00:20:33.400 --> 00:20:36.759 something. So it gives us that level of mindfulness that maybe we may not 252 00:20:36.920 --> 00:20:52.400 experience in other places in the world. Right. So we Christie, Better 253 00:20:52.440 --> 00:20:59.799 Watch out for your job, those nugget golden nuts. Alright, Chris, 254 00:21:00.000 --> 00:21:03.599 go that Horn. I'm like no career. I was about to start and 255 00:21:03.640 --> 00:21:08.680 he didn't know about that Horn. Difference to the cultural difference. That don't 256 00:21:08.720 --> 00:21:14.880 mean stop here, means keep going, man, but at this moment I 257 00:21:15.000 --> 00:21:17.839 just like to perform some social etiquette, and I don't like it to say 258 00:21:17.960 --> 00:21:22.119 because off throwing is such a part of this show. I would like it 259 00:21:22.160 --> 00:21:26.160 of dropping the common below, please x, but then off throwing because he 260 00:21:26.160 --> 00:21:30.000 saw us over so long ago. You know that Aun packing short or something 261 00:21:30.039 --> 00:21:33.839 else. We really want to hear what I gotta say. That's what it's 262 00:21:33.880 --> 00:21:37.720 about. So before we move into souvenirs, you know, I just really 263 00:21:37.720 --> 00:21:42.240 want to say, guys, when it comes to business, there's no one 264 00:21:42.400 --> 00:21:47.880 had who that fits all the discussion that I definitely had with my friend. 265 00:21:48.839 --> 00:21:52.920 I think what I said fit a lot better. But shelana always comes to 266 00:21:53.000 --> 00:21:57.119 the cheat code, like she's always playing contrast, you know, to mess 267 00:21:57.160 --> 00:22:02.319 it up. So I do give you your points in this situation. You've 268 00:22:02.319 --> 00:22:07.079 earned your mark. So let's take it onto the souvenairs. Guys, sounds 269 00:22:07.119 --> 00:22:15.599 got to reset in the shot the shot clock to four. Awesome. The 270 00:22:15.880 --> 00:22:22.279 noylveneer section of this episode is for us to look at all of the takeaways 271 00:22:22.440 --> 00:22:29.519 from this conversation, and so here are some of the takeaways that I made 272 00:22:29.559 --> 00:22:33.400 note of. When it comes to culture connection, there are three levels that 273 00:22:33.440 --> 00:22:37.960 we can look at it from, Kimmi so eloquently explained, is the individual 274 00:22:37.079 --> 00:22:42.440 level, the community level and the organization. So not only the community that 275 00:22:42.480 --> 00:22:49.119 the organization is operating within, but the culture of the organization within. See 276 00:22:49.160 --> 00:22:57.160 how I did that. I did that. Yeah, notes. And then 277 00:22:57.160 --> 00:23:04.839 the second takeaway is, is it the delivery of service versus building relationships, 278 00:23:04.960 --> 00:23:11.039 or can we find a delicate balance of both and whether, wherever you are 279 00:23:11.079 --> 00:23:15.400 in the world, the cultural connection can really be boiled down to where you 280 00:23:15.440 --> 00:23:19.559 are geographically, because I think that's where you see different experiences. You have 281 00:23:19.720 --> 00:23:25.000 different experiences with different peoples, differ places, different service, different cultures, 282 00:23:25.039 --> 00:23:27.559 different ways of being able to do things. So those are my top three 283 00:23:27.680 --> 00:23:33.799 takeaways or souvenirs for our listeners. Are there any other souvenirs we would like 284 00:23:33.839 --> 00:23:38.240 our listeners to leave this entrepreneur trip with? On for me, it was 285 00:23:38.319 --> 00:23:47.279 definitely about the individual. I didn't think about the individual as someone, I 286 00:23:47.319 --> 00:23:52.000 don't want to say of Culture Um or, coming in with a different perspective, 287 00:23:52.039 --> 00:23:56.599 with their own cultural experiences, their own expectations of what that transaction might 288 00:23:56.640 --> 00:24:00.880 be. And Kim kind of said it off because once she's started talking about 289 00:24:00.880 --> 00:24:06.440 the individual, I realized and some of my approaches, you know, I 290 00:24:06.440 --> 00:24:10.599 can't believe I really pay attention to this, that Oh yeah, you're right. 291 00:24:10.680 --> 00:24:14.759 It's not about the money, about the tranction. You see what I'm 292 00:24:14.759 --> 00:24:18.720 saying, and that's where it is. So that's what I got from it. 293 00:24:18.359 --> 00:24:23.920 Culturally, I think, or just to be the guest advocate to Tristan, 294 00:24:25.440 --> 00:24:29.440 is it about the transaction or the transformation? I will just leave that 295 00:24:29.519 --> 00:24:38.759 there. Yes, we're talking about you can't pass that option. That's another 296 00:24:38.839 --> 00:24:48.720 spare Um. I'll go. And this is definitely the more transactional approach. 297 00:24:48.799 --> 00:24:52.680 But Um, I feel like in the mainland us, uh, there's a 298 00:24:52.680 --> 00:24:56.920 saying of Um you can you can only choose two of the three of these, 299 00:24:56.960 --> 00:25:02.839 which is quality, Um, speed and price. And that is a 300 00:25:02.839 --> 00:25:06.039 more transactional way to look at it. Um. But you can look at 301 00:25:06.079 --> 00:25:08.039 you know, whether it's the quality of Um, of the product or even 302 00:25:08.079 --> 00:25:12.240 like the relationship. But I think no matter what Um, whether you are 303 00:25:12.279 --> 00:25:18.160 going more with the individual or the transactional Um, there there is a give 304 00:25:18.240 --> 00:25:22.119 and take Um and you just have to kind of know the UH, the 305 00:25:22.200 --> 00:25:26.160 extent of your own cultural competency and competency and ignorance in that Um. So 306 00:25:26.200 --> 00:25:30.079 I think the more that you you know, reach out and connect Um. 307 00:25:30.519 --> 00:25:34.160 So an organization, you know, understanding what their values are in terms of 308 00:25:34.160 --> 00:25:38.480 how they want to present themselves to their clients, into the community, um, 309 00:25:38.519 --> 00:25:44.039 but also understanding that, uh, that that understanding of their own culture, 310 00:25:44.319 --> 00:25:48.200 Um, only goes so far as to how well they understand the individuals 311 00:25:48.240 --> 00:25:52.519 that make up their organization. Um. Again, just kind of going back 312 00:25:52.559 --> 00:25:56.559 to the layers of Um. Of there's there's so many different ways to approach 313 00:25:56.599 --> 00:25:59.880 us. And Yeah, whether there is a right or wrong, I think 314 00:26:00.039 --> 00:26:02.960 really depends on where you're coming from and how well you know yourself going into 315 00:26:03.000 --> 00:26:11.880 that situation. Mm Hmm, alright, seconds girl. All Right, I'M 316 00:26:11.880 --> 00:26:17.519 gonna try to make it quick. So there's cultural sensitivity, cultural relevance and 317 00:26:17.599 --> 00:26:22.319 cultural humility, and I think when it comes to customer service and culture, 318 00:26:22.839 --> 00:26:26.799 cultural humility is what kind of resonates for me tonight because it's neither either or, 319 00:26:27.160 --> 00:26:33.720 it's both and from both perspectives. As a customer, being able to 320 00:26:33.960 --> 00:26:40.319 understand there's gonna be some cultural aspects within the organization, for the Organization to 321 00:26:40.359 --> 00:26:44.880 recognize that everyone that they interact with also has different cultural pieces. So the 322 00:26:44.920 --> 00:26:48.920 cultural humility allows us to be aware, to be open to the pros of 323 00:26:49.000 --> 00:26:56.400 both sides. AESOME. There are souvenirs folks, and of course we have 324 00:26:56.519 --> 00:27:02.279 our since Chris, who usually comes with words of wisdom, and so he's 325 00:27:02.279 --> 00:27:07.039 going to take in the view and dropped some golden nuggets of information before we 326 00:27:07.079 --> 00:27:14.920 wrap up the episode. So, since Chris, the floor is yours. 327 00:27:15.839 --> 00:27:18.359 Alright. Well, with a three minute countdown, Um. And we were 328 00:27:18.400 --> 00:27:23.440 just leading very uh or a segue into this really nicely. Um. So 329 00:27:23.480 --> 00:27:26.799 the quote I had prepared for this, and this is obviously a wild card 330 00:27:26.839 --> 00:27:29.359 with with having a guest here, we don't know, Um, exactly what 331 00:27:29.440 --> 00:27:33.200 it's going to go but uh, Confucius said that real knowledge is to know 332 00:27:33.319 --> 00:27:38.799 the extent of one's ignorance. M Hm. And so, coming into this 333 00:27:38.839 --> 00:27:44.640 conversation, Um, and following up on the souvenirs, Um, really again, 334 00:27:44.720 --> 00:27:49.359 what it all boils down to is how well we know ourselves and Um, 335 00:27:49.400 --> 00:27:53.359 and in turn, how well we learn about ourselves through our interactions with 336 00:27:53.400 --> 00:27:57.119 others. So whether it is, uh, you know, a transactional approach 337 00:27:57.200 --> 00:28:02.400 or an individual approach, whether you are from the islands or from the mainland, 338 00:28:02.680 --> 00:28:06.440 Um, how well you know, you know yourself and how all you're 339 00:28:06.440 --> 00:28:11.039 willing to Um uh, to engage in the learning process, to continue bettering 340 00:28:11.079 --> 00:28:15.480 yourself in uh and extending that reach of Um. Lessening your ignorance is uh. 341 00:28:15.680 --> 00:28:21.160 I think, where we all um can benefit going into any transaction or 342 00:28:21.200 --> 00:28:25.079 any conversation or business deal, regardless of where we are or with who it's 343 00:28:25.119 --> 00:28:33.960 with. Like you got a millilant change just at this time to all throathing 344 00:28:34.559 --> 00:28:42.240 like putting me next to Salana. Next time you sit next to the like. 345 00:28:44.599 --> 00:28:48.200 How are you still dropping nuggets? That's still time back into the conversation, 346 00:28:48.440 --> 00:28:52.319 but that's not supposed to be it like you compared and you don't know 347 00:28:52.359 --> 00:29:00.559 where the conversation is going on the individual that works transaction versus transformation. That 348 00:29:00.720 --> 00:29:15.720 was just a transformation, interesting of my personal transactions. So already this conversation, 349 00:29:15.920 --> 00:29:22.920 it's a culture connection customers, collaborators and community engagement. Any last words? 350 00:29:23.079 --> 00:29:26.559 I would really like to hear from community because one of the things that 351 00:29:26.599 --> 00:29:33.319 she really does well is engaging collaborations to have community engagement and impacts. So 352 00:29:33.039 --> 00:29:37.000 share with us a little bit from a cultural perspective for entrepreneurs how they can 353 00:29:37.039 --> 00:29:41.599 do more of that. So actually, as Chris is talking about, his 354 00:29:41.799 --> 00:29:47.240 quote from Confucias. There's one quote that keeps resonating for me from my ant 355 00:29:48.200 --> 00:29:52.880 which is similar to people may not always remember what you said, but they're 356 00:29:52.920 --> 00:29:56.079 going to remember how you made them feel. And so customers, this is 357 00:29:56.200 --> 00:30:00.400 very much in alignment with that right. And so every interaction that we have 358 00:30:00.720 --> 00:30:06.480 with other people one in order to create that experience, in order to create 359 00:30:06.519 --> 00:30:08.880 that impact, we have to have it within ourselves, because we can't create 360 00:30:08.920 --> 00:30:14.720 that with someone else if we don't have it within and so just being cognizant 361 00:30:14.720 --> 00:30:18.400 and aware of what we bring into every interaction and when it comes to the 362 00:30:18.440 --> 00:30:23.920 cultural peace and to the customer service, just knowing that we contribute to that. 363 00:30:25.200 --> 00:30:26.640 And so if we want to see it change, then we also have 364 00:30:26.759 --> 00:30:30.039 to change, and if we want it to be impactful, that means that 365 00:30:30.079 --> 00:30:33.359 we have to be very much connected to ourselves. So I think, Chris, 366 00:30:33.599 --> 00:30:37.960 that's right in line with Confucius. So Confucius and Maya must have had 367 00:30:37.960 --> 00:30:48.640 a conversation already. Well, that wraps up an episode of the entrepreneurs trip. 368 00:30:48.720 --> 00:30:52.960 Thank you so much, Canuma, for joining us. Thanks for having 369 00:30:52.960 --> 00:30:57.599 me. This is the first of many. I don't think it's the last 370 00:30:57.640 --> 00:31:08.079 time yeah, I get happy. We're culturally connecting here. Absolutely all right, 371 00:31:08.119 --> 00:31:12.920 trippers, thank you so much and we'll see you next week. Right. 372 00:31:12.920 --> 00:31:21.119 Absolutely for comment. Bye. Thank you for taking this trip with us. 373 00:31:21.480 --> 00:31:25.440 We hope you had a great time. Join US every Tuesday for another 374 00:31:25.559 --> 00:31:30.160 bills of text, TC. And don't forget to like, share and subscribe. 375 00:31:30.559 --> 00:31:36.000 Be Sure to follow us on Facebook, instagram and visit us at the 376 00:31:36.240 --> 00:31:41.599 entrepreneurs trip dot com for more entrepreneurship tips and trips. See you next time.